Shipping policy
Shipping
Our shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Please allow 4 working days to process your order. This does not include shipping time. Orders may only be shipped to a deliverable street address - no P.O. Boxes or hotel addresses etc.
We offer fast, reliable shipping via NZ Courier New Zealand Post, DHL International, GoExpress, FengTianWuLiu and YT Express . In some countries, the shipping company may partner with local logistics providers for the final delivery of your package.
As a guideline, the estimated shipping times are as below:
Local (within New Zealand)
NZ courier: 3-5 working days
International
DHL: 5-10 working days
GoExpress/ FengTianWuLiu: 2-3 weeks for normal shipping; Special Items (eg, infant formula/milk powder) 6-8 weeks
YTO Express: 2-3 weeks working days
Shipping times are indicative only and we are unable to guarantee the timeframes of logistics companies due to circumstances outside of our control. For more information, please see our shipping provider websites below:
Customs
There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to orders shipping from the New Zealand and/or the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
Any duties, tariffs, or local taxes that may apply to your order are your responsibility. MADEIN.NZ cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and MADEIN.NZ cannot be responsible for any such fees incurred.
Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
It is your responsibility to ascertain and comply with all applicable local, state, federal, and international laws regarding the receipt, possession, use, and sale of any item purchased from this Site.
When ordering from MADEIN.NZ you are responsible for assuring the product can be lawfully imported into your country. Customers are the importers of record and must comply with all laws and regulations of the destination country.
MADEIN.NZ reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them. MADEIN.NZ does does not support sales tax exemption requests for businesses or resellers.
